COMMON FAQ’S

  • What is your minimum fare?

    • Minimum fare for local journeys: £35
    Minimum fare for events and conferences: £45 due to priority service for a peace of mind

  • How do I get a quote?

    • You can get a quote via email, call text or WhatApp ([email protected], 01865 30 30 30 or 07710 568794)) or text/WhatApp (07710 568794)

  • How do I make a booking?

    • You can make bookings via email [email protected], call 01865 30 30 30 text or WhatApp ( 07710 568794)

  • How do I amend a booking?

    • The easiest way to amend a booking is to email us at [email protected]

  • How can I cancel a booking?

    • The easiest way to cancel your booking is to email us at [email protected]

  • What payment methods do you accept?

    • We accept bookings paid for via: account, cash, credit/debit card, PayPal

  • Can I keep a driver all day?

    • Yes, you can - please email us your requirements. We aim to answer your email within 2 hours.

  • What shall I do if my car is late?

    • It is very rare that our drivers are late! But if the driver is late please call us at 01865 30 30 30 or 07710 568794

  • Are you able to collect me from any other city?

    • Yes, we can! please email at [email protected] or call us at 01865 30 30 30 or 07710 568794 to book or to find out more.

  • Do I need to tip the driver?

    • You are not required to tip your driver but it is greatly appreciated by them!

  • Can I have multiple pick ups/drop offs on my journey?

    • Yes, you can.

  • Do you charge more over Christmas or Bank holidays?

    • No! We do not charge extra during Christmas or Bank holidays.

  • How much will I be charged if I keep the driver waiting?

    • Waiting time charges are £25 - £40 per hour. Depending on nature of booking i.e., car type, time of booking

  • What is your booking cancellation fee?

    • Cancellation fee for local bookings: £35
    Cancellation fee for airport bookings: Full airport booking price

  • I’ve lost something in one of your cars?

    • Please email us at [email protected]

  • How do I get a receipt?

    • You can get from the driver or we can send you via email in pdf formate.

  • Can I get a receipt for a cash booking?

    • Yes, you can

  • Do I need to be a business to have an account?

    • No, you can open a personal account.

  • How much luggage can I take in a car with me?

    • This is all dependant on the size of the car and number of passengers are travelling.

AIRPORTS FAQ’S

  • Why do you need the flight number when picking up from airports?

    • To track your flight to see if you are lading early or late.

  • What should I do if my flight is late landing?

    • We adjust the pickup time according to flight landing time, we track live flights so you don’t need to worry about it.

  • Where will my driver meet me at the airport?

    • At arrivals! We normally send driver’s contact number so you can meet at a common point.

  • Do you charge waiting time and parking charges?

    • Your bookings waiting time and parking charges.

  • What happens if my flight has been cancelled?

    • We will be aware of your cancellation if we have your flight number.

VEHICLES FAQ’S

  • What vehicles do you have?

    • We provide executive taxi service. We have only Mercedes Benz Cars.

  • Can I carry an animal in one of your vehicles?

    • Yes you can, please make sure animal must be secured during travel.

  • Do your vehicles have child seats?

    • Yes we provide child seats on request.